Ben McAdams

Driving growth through product engineering, developer experience, and AI discoverability. Focused on increasing Zapier's visibility to both humans and AI agents across the web. Tech DRI on cross-functional initiatives spanning experimentation, platform architecture, SEO, and agentic discovery.

• Tech DRI for Agent Discovery — set technical direction across schema markup, .md mirrors, llms.txt, and agent-facing skills on zapier.com's highest-traffic surfaces.
• Driving measurable impact on agent readiness — zapier.com's visibility to AI agents and answer engines has grown dramatically, week over week, since rolling out schema markup, markdown mirrors, and llms.txt.
• Built and manage memberhome, Zapier's Fastify GraphQL BFF, from the ground up — scaling it to meet surging traffic demand from both human visitors and the AI agents increasingly crawling and querying zapier.com.
• Built Zapier's open source presence — created zapier.com/opensource and the processes behind it, shipping Claude and Codex plugin manifests, llms.txt, and agent skills across zapier/sdk, zapier/zapier-mcp, and zapier/marketplace.

Full stack engineer on the developer experience team.

• Introduced Kubernetes at Classy (acquired by GoFundMe) — stood up the first production clusters on AWS, deployed internal services via ArgoCD (GitOps), and established the container-first default for new services.
• Rolled out Backstage (open source IDP) as the internal developer portal — integrating service catalog, tech docs, and health signals into daily engineering workflow.

• Twitter 2.0 — lead engineer on Twitter Finance and Twitter Hashflags. Both shipped as advertisement products across iOS, Android, and web, generating revenue at launch.
• Cashtag Search — built the search-surface ad module for Twitter Finance: searching a cashtag like $TSLA triggered a live ticker-price ad inline with search results.
• Twitter 1.0 — delivered features and optimizations to the advertisement technology stack; worked directly with the largest advertisers to translate requirements into backend decisions.

Mobile developer productivity and CI/CD at Twitter scale.

• Designed and maintained CI/CD pipelines used daily by 400+ iOS and Android engineers across Twitter's mobile monorepos.
• Cut iOS CI build times from ~60 minutes to ~15 minutes — 4x faster feedback for every mobile engineer, every commit.
• Led migration of macOS developer productivity infrastructure and CI workloads from on-premise data centers to the cloud, unlocking elastic capacity and cutting queue times.
• Built cross-language tooling (Scala, Go, Python) across cloud platform services to raise mobile engineering velocity.

Built services in Go, React, and CockroachDB — deployed across AWS, GCP, and Azure — enabling SAP employees to migrate existing workloads and day-to-day tasks to the cloud.

Designed and built transforms within SAP's cloud-based ETL tool Flowgraph using Node.js and HANA DB. Drove team test automation by standing up a scalable regression test suite.

General IT help-desk support. Troubleshot and repaired student and faculty computers. Imaged and re-imaged campus desktops.

Bachelor's Degree, Mathematics and Computer Science